Frequently asked questions

We ship orders within 1-7 business days, but we will do our best to get your order to you as soon as possible. If there is a problem with the order, we will contact you.

Of course! Through Montonio Finance OÜ, we offer the possibility to pay in installments.


Installment Montonio: one application – multiple offers
Use Montonio’s installment payment to pay – with one request, you can get an offer from several lenders.

Add the desired products to the shopping cart and choose Montonio installment payment as the payment method.
Choose a suitable contract period and complete the application. Through the installment payment platform, you can get a financing offer from several lenders. Check the conditions and choose the most suitable one for you.

Installment payment terms:
• The amount to be financed by installments is 100–10,000 euros
• Period 3-60 months
• Interest from 9.5% of the initial amount
The credit intermediary service provider is Montonio Finance OÜ. The amount of the monthly installment is €12.19 and the APR is 31% per year under the following example conditions: cost of goods/services €250, down payment 0%, interest 9.5% of the initial amount per year (fixed), contract fee €9.9, monthly account management fee €0.9 installment period 24 months, payment in monthly annuity payments. The amount of payments and refunds is €324.06. If necessary, consult with experts.

If you are in doubt about the suitability of the product, we recommend coming to our store and trying it on and asking for advice from our specialists who will help you choose the right product.

The customer can return goods purchased from the Tervise Abi OÜ e-store within 14 days of receiving the goods using the right of withdrawal. The product to be returned must be flawless, complete, in the original packaging and without signs of use. The 14-day right of return does not apply to goods that are made considering the customer’s personal needs; for items with closed packaging that are not eligible for return for health protection or hygiene reasons, if the package has been opened after delivery (for example, cosmetics, underwear, diapers, hosiery, insoles, electrodes, earpieces and batteries).

To return, the customer submits a return form by e-mail to info@terviseabi.ee or at the cash desk of Tervise Abi Ädala head office, Ädala 11, Tallinn. To return the goods, the customer must fill out the return form and return it together with the goods to the cash desk of the Tervise Abi Ädala head office, at Ädala 11 Tallinn, or through the Itella SmartPost / Omniva / DPD parcel machine.
The return form can be downloaded here.

The customer bears the transport costs associated with the return. The customer has the opportunity to return goods ordered from the online store to the sender within 14 days. Send the returned goods to Omniva Tallinna Kolde Rimi or Itella Tallinna Kolde Selver parcel machine (Recipient: Tervise Abi OÜ, phone: +372 56848800, e-mail: info@terviseabi.ee).

In the event that the customer has intentionally damaged or damaged the goods to be returned, the seller has the right to demand compensation for the damage caused.

The money for the returned goods will be transferred to the customer’s current account within 14 days at the latest.

Tervise Abi has no obligation to return or exchange the product purchased from the store. A claim can be submitted if the product is scrap or broken. When buying goods from the store, the customer must make sure that the purchased product is suitable for him and he has the opportunity to try the products (except for health protection and hygienic goods).

Be sure to contact your nearest Tervise Abi store, as the orthosis is a medical device and you must be able to try it yourself. In addition, it is possible to buy orthotics at a discount in all our stores based on a digital prescription! A selection of orthoses is also available in larger pharmacies across Estonia.

The doctor must bring out specific aids (e.g. need a walking stick, walkers, urinary incontinence products, etc.). No need to write the ISO code with precision!
Certificates can be issued by a family doctor, a specialist doctor, a nurse or midwife who has completed the relevant advanced training, a rehabilitation team, a physiotherapist or an occupational therapist. The proof of the aid is also the rehabilitation plan, where the need for the aid is stated.

The medical certificate is valid for as long as it is specified in the regulation with the corresponding aid. Re-certification is not required for certain assistive devices for senior citizens (e.g. incontinence products, dampers, bath and shower chairs, walking aids, bedside tables, electrically adjustable beds, etc.). More information for List of aids in the table (AV need identifier)

To buy or rent on favorable terms, you must have:

  • Medical certificate (or rehabilitation plan)
  • Identification document
  • disabled children
  • children (up to 18 years old) on the basis of a specialist doctor’s certificate
  • working age,who has partial/absent working capacity; designated disability
  • for up to 26-year-old working-age people with learning disabilities or partial/absent working capacity
  • old-age pensioners
  • wearer of breast, eye prosthesis, hearing aid

Read more detailed conditions here

Yes, it is possible to rent various aids for both children and adults from our stores. You can find rental terms and additional information here.

Tervise Abil has 13 stores across Estonia: in Tallinn, Rakvere, Tartu, Pärnu, Valga, Narva, Kohtla-Järvel and Paide.

You can find more detailed information here.